IDTechEx Terms and Conditions

Terms and Conditions

Reports and Subscriptions:
Electronic versions of reports are non refundable. We recommend you view sample pages first where available. Printed copies of reports are refundable within seven days of receiving the report provided they are returned in pristine condition. A 25% restocking and administration fee will be charged in these circumstances. Only one promotional code may be used per purchase.
All fees are fully inclusive of postage costs where applicable. Payment terms: PIA (Payment in advance). Hard copies of reports are dispatched by courier (If delivery to outside of the UK) or first class post (if delivering within the UK) within one week of receiving payment. Access to electronic reports and subscriptions is enabled within 72 hours of receipt of payment. Licenses are for one person only unless indicated otherwise. Multi user licenses are available, please email for details.
Events and Conferences:
The following applies to attendees only - sponsorships and exhibitions are subject to different terms and conditions as detailed in those contracts of engagement.
Only exhibitors have the right to sell products from their booth at this event. We respectfully ask that there must be no soliciting by attendees to exhibitors. Any attendee to the event may not put out promotional materials for general collection without the written consent of IDTechEx. Attendees may not promote or publicise events that compete with events IDTechEx runs without the written consent of IDTechEx.
Hotel and travel costs are not included in the conference fees. Substitutions may be allowed at any time, but please let us know. Cancellations must be made in writing to 28 days before the event with a 15% cancellation fee. Unfortunately after that date the full registration fee applies. IDTechEx reserves the right to alter the location, date or content of the event. In any case where the customer cancels or where the event is postponed or cancelled, the event organisers are not liable for any related costs (such as travel) to exhibitors or attendees. IDTechEx reserves the right to deny admission to any aspect of our events for legitimate business reasons. Only one promotional code may be used per purchase. To obtain discounted/early bird prices your invoice must be paid within 30 days of the invoice date or five days prior to the event whichever is the closest. Any discounted orders unpaid within five days of the event date will revert to the full advertised price.
Benefits of attending an event (such as access to electronic copies of the presentations) are solely for the benefit of the attendee and must not be shared or distributed to anyone else.
All Products:
IDTechEx reserves the right to not accept orders. In such cases, the full amount paid (if any) will be refunded. Only one promotional code may be used per purchase. Credit card payments taken online are processed in the UK. Some credit cards may add a fee because of this to the customer, please check with your credit card company. This is outside the control of IDTechEx (we do not receive the fee), it depends on your credit card company. Please do not send us credit card details by email, which is insecure.
Materials supplied, whether conference proceedings, reports or otherwise are for the sole use of the person who ordered them (or for the designated user) up to the maximum number of users the license is for. They must not be made available to other people or organizations without the written permission of IDTechEx.
On multiple product orders you may be charged VAT Tax at different rates based on the Place of Supply of the goods. This is currently 20% for the United Kingdom and 19% for Germany. Tax supply registration numbers are shown on the front of the invoice to facilitate recovery of the tax where possible.
Your personal data:
Full details of how we use and store personal data is covered in our updated Privacy Policy. We use your personal data to provide you with the best service possible, whether that involves tailored alerts, providing our products or services to you, informing you about other related products or services, or up-to-date industry information. Your data may be shared with third party organizations where necessary to enable the fulfilment of the service that you have purchased or for other purposes as outlined in our Privacy Policy. You can view the full policy here:
Further Information:
If you have any questions, please do not hesitate to contact us at
IDTechEx, Inc., One Boston Place, Suite 2600, Boston, MA 02108, United States
Tel: +1 617 577 7890, Fax: +1 617 577 7810
IDTechEx Ltd, Downing Park, Swaffham Bulbeck, Cambridge, CB25 0NW, United Kingdom
Tel: +44 (0)1223 812300, Fax: +44 (0)1223 812400
IDTechEx KK., Level 21, Shin Marunouchi Center Building, 1-6-2, Marunouchi, Chiyoda-ku, Tokyo 100-0005 Japan
Japan: Tel: +81 90 1704 1184
Germany: Tel: +49 3991 669 3591, Fax: +49 30 20659 200
South Korea: Tel: +82 31 263 7890