You are here: » Terms & Conditions

Terms and Conditions

Reports and Subscriptions:
All fees are fully inclusive of postage costs where applicable. Hard copies of reports are dispatched by courier (If delivery to outside of the UK) or first class post (if delivering within the UK) within one week of receiving payment. Access to electronic versions of reports is enabled within 72 hours of receipt of payment. Licenses are for one person only unless indicated otherwise. Multi user licenses are available, please email for details.
Electronic versions of reports are non refundable. We recommend you view samples pages first where available. Printed copies of reports are refundable within seven days of receiving the report provided they are returned in pristine condition. A 25% restocking and administration fee will be charged in these circumstances. Only one promotional code may be used per purchase.
Events and Conferences:
The following applies to attendees only - sponsorships and exhibitions are subject to different terms and conditions as detailed in those contracts of engagement.
Hotel and travel costs are not included in the conference fees. Substitutions may be allowed at any time, but please let us know. Cancellations must be made in writing to 28 days before the event with a 15% cancellation fee. Unfortunately after that date the full registration fee applies. IDTechEx reserves the right to alter the location or content of the event. IDTechEx reserves the right to deny admission to any aspect of our events for legitimate business reasons. Only one promotional code may be used per purchase. To obtain discounted/early bird prices your invoice must be paid within 30 days of the invoice date or five days prior to the event whichever is the closest. Any discounted orders unpaid within five days of the event date will revert to the full advertised price.
Any attendee to the event may not put out promotional materials for general collection without the written consent of IDTechEx. Attendees may not promote or publicise events that compete with events IDTechEx runs without the written consent of IDTechEx.
All Products:
IDTechEx reserves the right to not accept orders. In such cases, the full amount paid (if any) will be refunded. Only one promotional code may be used per purchase. Credit card payments taken online are processed in the UK. Some credit cards may add a fee because of this to the customer, please check with your credit card company. This is outside the control of IDTechEx (we do not receive the fee), it depends on your credit card company. Please do not send us credit card details by email, which is insecure.
Materials supplied, whether conference proceedings, reports or otherwise are for the sole use of the person who ordered them, and where explicitly stated, for more users of multiple licenses have ben purchased. They must not be made available to other people or organizations without the written permission of IDTechEx.
On multiple product orders you may be charged VAT Tax at different rates based on the Place of Supply of the goods. This currently is 20% for the United Kingdon and 19% for Germany. Tax supply registration numbers are shown on the front of the invoice to facilitate recovery of the tax where possible.
Further Information:
If you have any questions, please do not hesitate to contact us at:
IDTechEx, Inc., 24 Thorndike Street, Suite 1A, Cambridge, MA 02141, United States
Tel: +1 617 577 7890
Fax: +1 617 577 7810
IDTechEx Ltd, Downing Park, Swaffham Bulbeck, Cambridge, CB25 0NW, United Kingdom
Tel: +44 (0) 1223 813703
Fax: +44 (0) 1223 812400
Germany: Tel: +49-30-20659 455, Fax: +49-30-20659 200