Check below to see if you can find an answer to your query. If you need further information, please contact us.

Frequently asked customer questions

My credit card transaction failed, how do I resolve this?

If you are having issues with trying to pay by credit card, see the suggestions below:
  • Please double check that all the details are correctly entered.
  • The card is being processed in the United Kingdom, so your card issuer may have stopped the transaction if it is outside the country of issue. You will need to contact your card issuer and ask them to allow the transaction.
  • IDTechEx only accepts Visa, Mastercard and American Express.
  • If you are still having issues, please contact IDTechEx and we will help you.

How do we engage with you for bespoke work?

Contact us by emailing research@idtechex.com or calling us. We will then arrange a call (or discuss further by email),
where the most suitable expert analyst will be involved to understand what you seek. After taking your requirements
(and providing we can help meet your needs), we will draft a no obligation proposal.

What is your privacy policy and how do you use my data?

Please read our privacy policy

What are your terms and conditions?

Please read our terms and conditions.

How can I be sure that emails from IDTechEx are genuine?

For information about suspicious messages, please read our customer and user security page.